Returns/cancellations and after sales policy
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened, unused and in its original packaging. This option is available for 14 days after delivery.
Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. Blades must still be sealed in their original shrink wrap packaging.
So to refund/cancel your purchase:
- Phone us on 01432 346838 with your order reference number and delivery details to hand and we will advise you as to the best way to return the goods.
Once we have received the goods back from you, we will give you a refund for the cost of the product. Refunds take 3-5 working days to be credited to your payment card.
We cannot refund/cancel your purchase:
- If you return your product without proof of purchase.
- If the product you have purchased is personalised or made to order.
- The seal has been broken on any blades or the product has been used.